Why Your Netflix Isn’t Working on Apple TV and How to Fix It

Start by checking to see if the service is working at all.

Check your internet connectivity.

Check your internet using a speed test site.

Netflix recommends a minimum download speed of 5 Mbps.

If your connection is too slow, try toimprove your internet speed, orimprove your Wi-Fi signal.

Verify your Netflix credentials.

Using your phone or computer, have a go at log into the Netflix website.

Check your Netflix subscription status.

If you have an active subscription, youll see a notice regarding your next billing date.

reboot your Apple TV.

To reset your Apple TV, navigate toSettings>System>Restart.

Update the Apple TV operating system.

To check for updates: Navigate toSettings>System>Software Updates>Update Software.

If prompted, selectDownload and Install.

Try your other Apple TV apps.

If you have any other streaming apps on your Apple TV, check to see if they work.

If they do, then its probably an issue with the Netflix app itself or the Netflix service.

If they dont work, then your Apple TV has some sort of connectivity or firmware problem.

Verify that the Apple TV is connected to the internet.

The Apple TV unit may have connectivity issues, even if your internet seems to be working fine otherwise.

If it doesnt, youll need to reestablish a connection before you could stream Netflix.

Test the Apple TV internet connection.

cycle your internet hardware.

If possible, try connecting via a wiredEthernetconnection instead.

Delete and reinstall the Netflix app.

After you reinstall it, youll need to re-slide in your login credentials.

Factory reset your Apple TV.

FAQ

In the Netflix app, select a show or movie.

If you have an Apple TV 4 or 4K, swipe down on the Apple TV remote.

On the screen, select Subtitles, and then choose a language.

We go into more detail in ourHow Many People Can Watch Netflix at Once?article.