“It leads to a violation of expectations.
“We learned from that experience and changed our approach.
Arecent reportreinforced the idea that many users are uncomfortable with generative AI technology that powers chatbots.
Alexandra_Koch / Pixabay
“The younger generations have demonstrated more comfort with these digitally enabled interactions.
They’ve grown up interacting with characters in video games and morphing their faces with social media filters.”
But Andriola said some people consider chatbot interactions weird, awkward, or potentially privacy-compromising.
Gerd Altmann / Pixabay
“Take the healthcare example,” he added.
“Do I really feel comfortable talking with a faux human about my recovery from hip surgery?
Are they recording this?
rony michaud / Pixabay
Where does that data go?
Will it lead to denying me coverage or service?”
One area where chatbots are perceived as creepy is when they are used during hiring.
To assuage fears, programmers should ensure chatbots don’t act like humans, Andriola said.
