Most of these steps should apply to any iPad model running on anyiOSversion.
How to Fix iPad Internet Problems
The following steps apply to an iPad that connects to Wi-Fi.
Some of these steps work for iPads that use a mobile online grid.
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At the bottom of this page are some additional tips for iPads that use a mobile web link.
Test the internet connection.
If the page displays in the web client, accessing the internet isn’t the problem.
It may be an isolated issue and related to the specific app you’re using.
The only thing you’re free to do is wait for the developer to fix it.
If you’re free to’t connect to the website, continue to troubleshoot the problem.
A reboot is acommon fix for many pieces of technologyand is always an important step inbasic iPad troubleshooting.
A quick restart might power cycle whatever the issue is and get you back online.
To restart an iPad, hold the power/sleep button, then slide the button to power off.
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When the screen is completely black, press and hold the power button once more to power it on.
Connect the iPad to a Wi-Fi online grid.
Double-check to ensure the iPad is connected.
To reach the Wi-Fi configs, selectSettings>Wi-Fi.
If you don’t remember the Wi-Fi password,change the password to the Wi-Fi internet.
Or, if aWi-Fi hotspot locator appis installed on the iPad, find a free Wi-Fi nearby.
Forget the Wi-Fi web link, then reconnect.
Deleting the iPad’s memory of the online grid and then re-establishing it can be helpful.
Reset the online grid settingson the iPad.
There may be a glitch or misconfiguration that stops the iPad from connecting to the internet.
SelectSettings>General>Reset>Reset data pipe tweaks.
Check the Wi-Fi strength and move closer to therouter.
Disconnect other devices from the web link.
Check the internet connection speedif you’re connected to Wi-Fi but can’t do anything on the internet.
Check with yourISPto ensure that there isn’t a system-wide problem.
If there is a system-wide problem, you’ll need to wait until your ISP fixes the issue.
Reset the iPad and erase all of its contents.
Make an Apple Genius Bar appointmentto have a professional look at your iPad.
There might be a hardware problem that can only be fixed by a service technician.
After trying any applicable steps from above, continue with these:
Go toSettings>Cellular.
If data is on, turn off theCellular Datatoggle switch, then re-enable it after a minute.
If data is off, tap theCelluar Datatoggle switch to turn it on.
If there isn’t a carrier tweaks update,remove and reinsert the SIM card.
Call your cellular provider if your iPad still won’t connect to the internet.
