Ideally, deaf and hard-of-hearing transit riders can find a staff member and communicate with them via Convo interpreters.
Convo is one of a handful of services looking to boost digital accessibility by tapping into mobile technology.
What is Convo?
It’s available in the US, UK, Canada, Australia and South Africa.
The World Health Organization says there are more than1.5 billion people with hearing loss globally.
Further, more than 70 million deaf or hard-of-hearing peopleuse a sign languageto communicate, according to National Geographic.
Convo co-founder Wayne Betts says the service removes the hurdle for individuals to find interpreters and coordinate their availability.
Arroyo said transit customers engaged positively with the service.
The pilot program runs from Feb. 10 through November 2025.
From there, the MTA will gauge user feedback and decide where to take the program.
Transit customers can access Convo’s service at the below locations.
NYC Transit Customer Service Centers:
Long Island Rail Road:
Metro-North Railroad:
Additional locations:
3 Stone Street
