If something accidentally brushed against one of your Pixel Buds, it may have stopped playback.

If that doesnt work, check the app on your phone.

Some apps dont support the Pixel Buds touch controls.

Try charging your Pixel Buds and the case.

Place the Pixel Buds in the charging case, and plug the case into power.

Ensure that the Pixel Buds and case are charged, and check to see if the sound works.

Inspect and clean your Pixel Buds.

Built-up debris anywhere on the Pixel Buds can prevent the sound from working.

Carefully clean the Pixel Buds if necessary, and check to see if they work.

Google recommends against using any chemical cleaning products.

Use a lint-free cloth or soft-bristled brush.

Verify that your machine has Bluetooth enabled.

Ifairplane modeis on, that will also prevent the Pixel Buds from connecting.

Turn Bluetooth off and then back on.

Even if Bluetooth was already enabled, try switching it off and then back on.

That will force your devices to reconnect, and your Pixel Buds may start working again.

see to it your rig is connected to the Pixel Buds.

Check the Bluetooth and sound output menus on your equipment, and check that the Pixel Buds are selected.

If a different gear is selected, switch to the Pixel Buds and verify if the sound works.

Try adjusting the position of your phone.

refresh your Pixel Buds.

If your Pixel Buds are running on out-of-date firmware, that can cause problems with sound and compatibility.

Check for updates, and install one if its available.

Disconnect and reconnect your Pixel Buds.

In your phones Bluetooth parameters, have the phone forget or remove your Pixel Buds.

After they have been disconnected, you will need toconnect your Pixel Budsand see if the sound works.

Factory reset your Pixel Buds.

Try a factory reset if you still dont have sound from your Pixel Buds.

Why Is My Pixel Bud Not Working?

Try placing both Pixel Buds in the charger, and double-check that the charger itself is also powered.

you could then check your phone to see if the malfunctioning Pixel Bud is charging.

If it doesn’t charge, try cleaning the charging contacts on the Pixel Buds and the case.

If it still doesn’t charge, then the Pixel Bud may be defective.

Open your Bluetooth configs, and have your phone forget your Pixel Buds.

Place your Pixel Buds in the charging case.

Factory reset your Pixel Buds.

Set up your Pixel Buds like you did when they were new.

Once the Pixel Buds are connected, check to see if they both work.

If they dont, contact Google for further assistance.

Do Pixel Buds Have a Warranty?

FAQ

For an Android, download and launch the Pixel Buds app and follow the instructions.

On your iPhone, go toSettings>Bluetoothand tap on thePixel Budsto complete the pairing process.

You canpurchase Pixel Buds from the Google Store onlineor another online electronics reseller.

Best Buy, Target, Walmart and other brick-and-mortar stores also carry Pixel Buds.