Researchersrecently discoveredthat technicians had accessed data on laptops they worked on.
The study also showed that few repair shops have clear privacy policies.
The data showed that technicians from six locations had accessed personal information and that two shops also copied information.
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“We show that despite their concerns, customers get their devices repaired to save cost or data.
We provide suggestions on how the state of privacy in the repair industry can be improved.
There’s always a malicious actor lurking out there somewhere.
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Without taking the right precautions, all of this could be at risk.”
Skumlien said that you should first ensure your machine is encrypted and has a strong passcode.
Android and Apple devices support and even default to encryption.
“There’s always a malicious actor lurking out there somewhere.”
12/27/2022 Update: Corrected the name of the company in paragraph three.
