On the other hand, it could be a random problem with your phone or T-Mobile account.
There are signs that can point you toward a solution.
Another quick place to check is theT-mobile.com Status pageat downforeveryoneorjustme.com.
Search X (formerly Twitter) for #TMobiledown.
Look at tweet timestamps; those will tell you if other people are currently experiencing problems with T-Mobile services.
If no one else is reporting issues, the problem is probably on your end.
Check T-Mobile’s Facebook pagefor any status updates as a last-ditch effort.
Try these quick tips to troubleshoot the issue if you think the problem is on your end.
Confirm your account is active.
you’ve got the option to check your account status atT-Mobile/my account.
Check to be sure you’re in a covered service area.
Confirm your phone is not in Airplane mode.
On Android phones,swipe downto renewal the setting menu.
If Airplane mode is not active, the icon will be greyed out.
If it’s not, tap it to turn it off.
Check your Wi-Fi call setting.
If it’s turned off, turn it on.
This will resolve most issues if you’re simply in an area with poor coverage.
You canuse Wi-Fi calling on Android phonesormake Wi-Fi calls from an iPhone, too.
Wi-Fi Calling is not available on some devices.
If you’re having trouble with it, check to see if yourphone or equipment is supported by T-Mobile.
Check your equipment’s online grid prefs.
Be sure thatData Roamingis turned on in case your phone has moved between networks and somehow got hung up.
Even if it’s turned on, toggle it off and then back on again to reset it.
T-Mobile’s roaming policydoes have limits; if you’ve reached your monthly allotment, that could create problems.
If you think that’s the case, Wi-Fi Calling will get you back up and running.
Confirm thatNetwork Modeis set to the proper Auto setting for your specific phone.
To check yours on Android phones, go toSettings>Connections>Mobile networksto view the internet mode setting.
If you gotta change the setting, tapNetwork mode,and make your selection.
reboot your Androiddevice orrestart your iPhone.
Sometimes phones lose key connections and just need to be restarted to find them again.
If your phone uses a SIM card, check the copper plating for chips or discoloration.
If you see anything odd,contact T-Mobile.
If none of these troubleshooting tips fix the problem, you’ll need tocontact T-Mobilefor additional help.
