The instructions in this article apply to the Facebook Messenger service as well as the smartphoneapps.
Check to see ifFacebook is down, too.
SearchX (formerly Twitter)for #FacebookMessengerDown.
If the service is down for everyone, it’s likely that someone has already tweeted about it.
Check fortweetsto see if there have been issues.
see to it to pay attention to the dates attached to the tweets.
Can’t access X?
Try other major sites like Google orYouTube.
Use a third-party “status checker” website.
Popular options includeDown For Everyone Or Just Me,Downdetector,Is It Down Right Now?, andOutage.Report.
confirm you’re actually visitingFacebook.comand not a clone of the site.
If the Facebook Messenger app seems to be down, try using the web app on yoursmartphoneortabletinstead.
Try reinstalling the Facebook Messenger app on your smartphone.
Do the same with the Facebook Messenger app if you’re on a tablet or smartphone.
see to it you’re closing the app down properly.
Learn how toclose Android appsand how toquit apps on iPhoneusing the full method, rather than simply closing them.
Clear your surfing app’s cache.
Clear your net online gate’s cookies.
Check your rig for malware.
power cycle your box.
Occasionally, there can be an issue with yourDNS server.
If you feel confident enough toswitch DNS serversyourself, there are manyfree and public methods.
This does require more advanced knowledge, though.
Contact yourISPto gain further help.
There’s also one specific error code exclusive to Facebook Messenger that can be seen quite often.
If the problem still isn’t solved, wait it out and hit it one more time later.
