The instructions in this article apply to the Cox ISP but some solutions can be used with otherISPs.
You’ll need an alternative internet connection to check these.
Your smartphone is the perfect alternative, providing you switchWi-Fioff on it.
Search X (formerly Twitter) for#coxdown.
If the ISP is down for everyone, somebody has probably already tweeted about it.
Check the Cox Connect app.
If there’s an outage, an alert will be displayed at the top of the page.
Check theCox websitefor outages.
You’ll need to log into your Cox account to do so.
Use a third-party “status checker” website.
Popular options includeDown For Everyone Or Just Me,Downdetector,Is It Down Right Now?, andOutage.Report.
Either is a useful guide to what the issue is.
kickstart your router or modem.This often fixes connection problems and is the best thing to try.
Check that your Cox account is fully paid up so far.
An unpaid bill can affect your service.
Try a different gadget that’s also connected to the Cox Wi-Fi.
Switch to your phone or tablet, and see if that works.
If it does, then you know the issue is with one specific equipment.
If that’s the case, the next few tips may help solve things for that gear.
Clear your net web surfer’s cache.
Clear your net web surfer’s cookies.
Check your system for malware.
Sometimes, there can be an issue with yourDNS server.
If nothing has fixed Cox for you, you may need to contact its helpline for further help.
Itstroubleshooting pagehas advice on where to call.
Alternatively, you’re able to wait it out if there is an issue on Cox’s end.
These issues tend to resolve themselves reasonably quickly.
