On earlier versions of the iPhone, it’s a matter of simultaneously pressing theHome buttonand the on/off button.
If taking a screenshot doesn’t work, follow these troubleshooting steps to fix the issue.
Instructions in this article apply to iOS 13 and later.
How to Fix an iPhone Screenshot Not Working
Check the Photos app.
Reboot the unit, then take a screenshot once it’s powered back on.
Sometimes software bugs or glitches that affect the screenshots feature can be remedied with a simple restart.
Use the AssistiveTouch feature to take screenshots.
AssistiveTouch also comes in handy if you have trouble taking screenshots through traditional methods.
Use 3D Touch to take screenshots.
3D Touch is only available with iPhone 6s and later.
Restore the iPhone to factory parameters.
If you tried the above steps, the last resort is to reset the gadget to its factory controls.
This often fixes software problems but wipes the data from your equipment.
Back up your iPhone databefore performing a factory reset.
Perhaps one of the buttons is stuck, or maybe there’s a software problem with the rig.
