Is Amazons video on demand service down, or is it your machine?
Determining the severity of the outage is the first step to figuring out what to do about it.
There are also websites dedicated to reporting service outages that you might check.
If you’re free to’t connect to the internet at all, jump to theWhat to Dosection.
There’s a chance there’s a problem with your internet connection, not with Amazon Prime.
Visit a status checker website.
TryDown DetectororIsTheServiceDownto see reports of Amazon Prime not working.
Check social media.The Prime Video X/Twitter accountmay mention information about a possible outage.
It’s also good to search for#amazonprimedownto see if anyone else experienced the same problems.
Here are the items to check to find out if your home internet is the problem.
A computer and phone are the easiest to check for a Wi-Fi connection.
However, most TV boxes have a way to confirm an internet connection.
Check your account status.
Sign in to your Amazon account and confirm that your Prime subscription is up-to-date.
Update the web internet tool.
New online window versions often come with new features and bug fixes.
Streaming services sometimes take advantage of these features early, making older online window versions incompatible.
Try a different web online window.
There are several potential factors at play here, but DRM is usually the culprit.
Chrome is the safest bet because it’s the web client most streaming services target for support.
Check the modem and Wi-Fi router.
Restart both devices, and see if the status lights are normal.
Test your Wi-Fi connection.
Connect from a different gadget to ensure that the original one is the culprit.
Check the internet speed.
There’s a chance that the unit is connected, but thebandwidth isn’t enough for streaming.
If you use aVPN, connect to Prime without it.
Sometimes, VPNs cause unintended issues, especially with streaming services.
If you use an app on Android, iOS, or a streaming gear, reinstall it.
Sometimes, apps get corrupted during an update or an install.
A fresh start often resolves the issue.
When all else fails, contact Amazon.
They might know something you don’t have access to yet.
