Use the straightened end of a paperclip to press theresetbutton inside the recess for seven seconds.

Wait about 30 seconds for the router to restart with its factory configs.

Areset is not the same as a reboot, which simply restarts the router without affecting its configs.

Netgear Router reset button inside a hole next to the Ethernet port

Lifewire / Miguel Co

How Do I Reboot My Netgear Router?

Rebooting a routerrestarts the unit without affecting any configs.

If you reboot the router, you should reboot the modem as well.

Illustration of a modem with the steps to reboot a router on the left-hand side of the image

Lifewire / Miguel Co

After a few minutes, check to see if doing this resolved your connection issues.

Lifewire / Miguel Co

What to Do After Resetting the Router?

What Happens if You Factory Reset a Router?

Why Is My Netgear Router Not Working?

One of the cords or ports could have damage, or you might need a new router.

If none of your troubleshooting efforts work, it’s probably time to replace the router.

When prompted, enter the new password and clickConfirm.

Release the button and your router will reset.