Soft resetting your Sonos One won’t make any lasting changes and can resolve temporary issues.
Unplug your Sonos One’s power cable.
Wait 10 full seconds.
Reconnect the power cable to the Sonos One and give the unit approximately a minute to boot back up.
In these situations, sometimes a hard reset is warranted.
Unplug your Sonos One from power.
Hold down theJoinbutton while simultaneously reconnecting the Sonos to power.
Continue holding theJoinbutton until the Sonos One’s LED begins flashing orange and white.
Once flashing, you might let go of theJoinbutton.
However, Sonos warns against hard resetting their devices simply because all information on the machine will be erased.
FAQ
The Sonos Play:1 compact wireless speaker has been discontinued.
Scroll to the bottom and tapReset Controller.
On a Mac or Windows PC, initiate the Sonos app and select theHelpdrop-down menu, then clickReset Controller.
Release the button when it flashes green.
Since this process wipes out all your prefs, Sonos recommends troubleshooting connection issues before factory resetting your Playbar.
double-check your Sonos is powered on, plugged in, and connected to the right Wi-Fi connection.
Also, try resetting your router.
If nothing is solving your problem,contact Sonos for help.
