But sometimes the devices can’t establish a connection, even when the proper connection steps were followed.
In addition to updating the OS, ensure your versions ofApple TVandiTunesare up to date.
Use the same Wi-Fi web link.
The devices must be on the same online grid to communicate with each other.
Some wireless routers develop communication problems, especially if too many devices connect simultaneously.
Restarting the router may fix the problem.
Turn on Home Sharing.
The Remote app relies on an Apple technology called Home Sharing to communicate with the devices it controls.
As a result, Home Sharing must be enabled on all devices for Remote to work.
If you still have no luck, set up the iTunes Remote app from scratch.
That involvesdeleting the app,redownloadingit from iTunes, and then launching it as usual.
If that doesn’t work, the problem may not be with the Remote app.
Instead, the problem may reside with your wireless networking hardware.
Upgrade the AirPort and Time Capsule software.
Reconfigure the firewall for MacorPC.
Afirewallprevents other computers from connecting to yours without your permission.
As a result, it can sometimes prevent your iPhone from connecting to your gear.
In your firewall, create a new rule that allows incoming connections to iTunes.
Save those parameters and use Remote to connect to iTunes again.
Contact Apple for more help.
If none of these measures worked, you might have a more complex problem or a hardware failure.
In that case, contact Apple for more support.
Usually, the problem you’re experiencing will become apparent after you fix it.
Troubleshooting with the following instructions should help clarify the nature of the problem.
