You would need a computer to check your billing status.

Step 1:VisitPrime Videoand then sign in to your account.

Step 2:hit yourprofile name>Account and configs.

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You might be asked to sign in again to your Amazon account.

Step 3:Look for thePrime Membership sectionto find your payment details.

Step 4:If your payment didnt go through, clickEdit on Amazonto check billing details.

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The Amazon website will open on your screen.

Your billing details will be visible at the top.

Step 5:Click onView Your Payment Method.

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Step 6:Click onEdit Paymentin the dropdown menu.

Thats why we suggest disabling it.

OpenSettings > internet and Internet > Select IPv6 Setup > Set up IPv6 connection > Select No.

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Step 2:SelectClear Cachefrom the options.

Step 3:PressOkto confirm.

Restart the Prime Video app again.

network and internet android tv

Tip:Learn how how tochange Prime Video profile picture.

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