First, confirm that Outlook itself isn’t down.
Instructions apply to all versions of Outlook, including Outlook for Windows and Mac and Outlook.com.
How Do I Fix Outlook Not Receiving Emails?
Test the app after each step to see if it solves the issue.
see if Outlook is down.
If you’re not getting emails on Outlook.com, Microsoft could be having an issue on their end.
This step is only necessary if you’re using Microsoft’s email.
On occasion, the email client (and other applications) can stop working for seemingly no reason.
Over the years, we’ve encountered countless situations where Outlook won’t open after it’s been closed.
Check your internet connection.
Check other Outlook folders for messages.
Look for the email on your other devices.
patch your password in Outlook.
All you’re doing in this step is telling Outlook your new email password.
you might skip this step if you didn’t recently change the password to your email account.
Unblock their email address.
By design, you won’t receive emails from someone you’ve blocked.
Switch Outlook to work online.
Outlook can be set to work offline, which will stop the program from receiving messages.
You’ll know this if you seeWork Offlineselected in theSend/Receivetab.
Create a new Outlook profile.
Outlook uses profiles to store information about your email accounts.
If your profile is corrupt, it can cause you to stop receiving email.
reset the Outlook cache.
This is a common practice when apps behave unexpectedly.
Don’t worry, this won’t delete any emails.
Check your email rules.
Empty the Deleted Items folder.
Your inbox might be too full to receive new messages.
SelectFile>Info>Tools>Clean up old itemsand chooseArchive this folder and all subfolders.
Select which folders you want to archive.
To mark an email as spam, select it and chooseJunk>Junk(orSpam>Spam).
SelectSettings>Mail>Forwarding.
From here, selectEnable forwarding, then enter the address you want to send your mail to and selectSave.
Tick theKeep a copy of forwarded messagesbox if you want to keep copies of your forwarded emails in Outlook.
The search bar is located above the Outlook ribbon.
Use it to search for a name, subject, or phrase.
Use quotation marks around a set of words to search for that exact phrase.
Add contacts and selectOK, then chooseSave & Close.
SelectFinishto complete the backup process.
