This article walks you through what causes this error code and how to fix it.
reboot your streaming unit.
Check for app updates.
If an update is pending, it should install before you could use the service.
kickstart your data pipe.
The problem could be the router or modem you’re using on your home online grid.
If it’s not connected to the internet, you won’t be able to stream Netflix.
Restore your default connections.
Default connections are those connections that happen automatically when you first set up your modem.
Toaccess your modem controls, you’ll need to get in as an administrator.
Turn off your VPN.
If you’re using a virtual private internet (VPN), try turning it off.
A VPN can prevent Netflix from seeing your region, which could trigger geofencing based on regional content restrictions.
Turning off your VPN might get Netflix working again.
Connect your smart TV directly to your modem.
Verify your DNS prefs.
Doing this is especially critical if you’re trying to stream from a gaming console.
Reset your modem or router.
like loop back and try or visit: www.netflix.com/help.
FAQ
The Netflix error code NW-2-5 usually means there’s a web connection connectivity issue.
ClickRetryto restart the app and see if this clears up the issue.
If you continue to have trouble,contact Sony support.
On an Android TV, go toSettings>Apps>System apps>Netflix, and then pressClear data.
