If this happens, it’s time to troubleshoot the Google Play Store not working.
The troubleshooting steps in this article apply to smartphones and tablets running Android 7.0 (Nougat) and newer.
Some steps may vary depending on the model of your Android gear.
confirm the Google Play Store issue is on your end.
it’s possible for you to check the status of the Google Play Store using services likeDowndetector.
If a current issue with Google Play has been reported, you’ll have to wait it out.
Force Google Play Store to stop.
Sometimes, your app may just need to be told to take a break.
Check your internetand mobile data connections.
For Google Play Store to work properly, you must have a solid internet ormobile data connection.
Try turningAirplane Modeon and off to help reset your connection.
Disable and enable time and date controls.
Your Android equipment uses the time and date while running Google Play.
If they’re not working, it may cause underlying issues with the app.
To do this, go toSettings>System>Date & Time.
IfAutomatic Date & Timeis enabled, disable it and enable it again.
Update Google Play Services.
The Play Store may not work properly if Google Play Services isn’t updated.
Although a background app, it’s essential for downloading and updating your apps and content.
wipe the Google Play Store cache and data.
Clearing an app’s cache and data helps it start over and will sometimes clear an invisible bug.
To do this, go toSettings>Apps & notifications>See all apps, then tapGoogle Play Store.
From there, tapStorage>Clear Cache>Clear data.
Instead of “Apps & notifications,” you may see “Apps” or “software Manager.”
Uninstall Google Play Store updates.
This can remove bugs in the current update.
Remember to power cycle your rig after you uninstall the updates.
Once your gadget powers back on, Google Play will update to the newest version.
Then, you might try using Google Play again.
Check your list of disabled apps.
To find your disabled apps, go toSettings>Apps.
If anything is disabled, simply tap the app, enable it, then try using Google Play again.
While you’re here, ensure Downloads or Download manager is enabled.
If it isn’t, you might have trouble downloading apps from Google Play.
Remove your Google accountfrom your machine.
verify you know your account information prior to taking this step.
Perform a factory reset.
If all else fails, it’s possible for you to reset your Android rig back to factory prefs.
Only perform a factory reset as a last resort.
Causes of the Google Play Store Not Working
Are you having trouble downloading apps?
Is your Google Play Store crashing?
The app may not be working due to a wide range of causes.
For example, it may be your internet connection or a simple misfire inside the app.
The causes vary depending on the underlying problem.
