These issues may occur without any error messages.

Are you able to connect any other gear in your house to the internet?

If this is the case, you’ll need to troubleshoot your internet connection.

One of the easiest fixes for this isrestarting your router.

Is your internet connection slow?

If it’s slow, you’ll need to work throughtroubleshooting steps to improve your internet speed.

Restart or reset your Roku unit.

Also try restarting your Roku equipment first.

If you decide to reset it, you will lose all personal preferences.

You’ll have to reconnect it to your Roku account and go through theRoku setup processagain.

Is your Roku rig connected to the internet?

Ifnone of the Roku channels open, this could be the problem.

Navigate through your Roku menu to check ifyour Roku has an IP address on your online grid.

If it doesn’t, you’ll need toconnect your Roku to your Wi-Fi online grid.

You may also want tocheck if Amazon Prime is currently down.

If it is, it would explain why Prime Video won’t open on Roku.

Remove the Amazon Prime channel.

When you’re adding the channel again, selectStreaming Channels, selectOK, and then select4K UHD Content Available.

you’ve got the option to select to set up the Prime Video app from this list.

Use the following steps to tune up your Roku streaming rig.

You will need access to the Roku home screen to update the unit.

These include no internet connection, Amazon Prime account problems, or issues with the Roku streaming unit itself.

There are also times when Amazon Prime Roku Channel may simply stop working.

Or finally, the Roku gear itself may be in need of a new firmware update.

Search forPrime Video, select it from the results, and then pressAdd Channel.

Once the app is installed, you’ll find it on your channel lineup.

When you select it, you’ll need to slide in your Amazon account credentials to sign on.

Open Amazon Prime on your Roku and select a watch profile.

You’ll use Roku’s subtitle tweaks to turn on closed captioning for Prime Video.

Press your Roku remote’sHomebutton and navigate toSettings.

ChooseAccessibility>Captions Mode, and then select a subtitle option.