If this works but the problem comes back, you’ll want to attempt other fixes.

start your Fire Stick.

This will power cycle your Fire Stick, and it can fix temporary issues.

Amazon Fire TV Stick being plugged into a TV’s HDMI port.

Use a different HDMI port.

Sometimes, there can be a connection issue between your Fire Stick and your TV.

Try changing what HDMI port your Fire Stick is plugged into and see if the problem persists.

Try connecting your Fire Stick to a different TV.

Connect the Fire Stick directly to your TV.

This change will help to identify whether or not the problem is with your Fire Stick.

ensure your TV supports HDCP.

This feature is required for the Amazon Fire Stick to work.

double-check to tell the representative the steps you’ve taken to try and get your problem solved.

FAQ

When you set up your Fire Stick, the remote should pair automatically.

If this connection doesn’t happen, run through the steps to initiateFire Stick remote pairing.

Also, ensure that you remove obstructions and devices that could cause Bluetooth signal interference.