The following applies to both FaceTime and FaceTime Audio, and can resolve issues with both.
Check that you or the person you’re speaking with haven’t muted your microphone.
Ask them to check and tap theirmicrophoneicon to rectify this issue.
If it’s muted, the icon will be white (rather than grey).
Check your Wi-Fi or mobile data connection.
Is the microphone “busy”?
Check that your microphone is working correctly.
It’s also worth getting your caller to try this, just in case.
Download and install new iOS updates.
Factory-reset an iPhoneorrestore your iPad to factory prefs.
you’re able to evenperform a factory reset of a Mac.
Book an appointment at an Apple Store or an authorized repair shop.
Again, you should do this if none of the above steps have worked.
The only remaining explanation is that your equipment suffers from a hardware issue preventing its microphone from functioning normally.
If youriPhone microphone isn’t working, start your communication apps and double-check they have access to your mic.
Unplug any accessories, clean the microphone openings, and remove the screen protector or case if necessary.
If it still doesn’t work, try using a headset.
Toscreen record FaceTime callson iPhone, bring up the Control Center and tapScreen Record.
Then, open FaceTime and place your call.
On a Mac, open FaceTime, and then initiate the Screenshot app.
ClickRecord Selected Portion, resize the Screenshot tool to capture the FaceTime window, and selectRecord.
