like try a little later."
If Alexa isn’t responding correctly, there are some easy fixes to try.
ensure your Echo has internet and power access.
This is a simple, basic troubleshooting step, but it’s worth it to ensure.
An unplugged Echo or internet outage might be why Alexa’s ignoring you.
check that the Echo’s microphone is turned on.
Press the microphone button on top of the gear to turn it on again.
See if Alexa can respond to your commands.
You know, maybe Alexa can’t hear you.
Move the Echo closer to where you’re speaking.
see to it your smartphone and Echo are on the same Wi-Fi online grid.
View this information from the Wi-Fi parameters area of your smartphone and fromDevice Settingsin the Alexa app.
confirm the Alexa-enabled unit is in Wi-Fi range (30 feet).
Alexa might seem unresponsive because your Echo is too far from the router.
Move it closer to the router to see if this solves the problem.
Restart the Alexa-enabled gear by unplugging and plugging it back in or removing and reseating the batteries.
See if restarting your Echo solves the problem of Alexa not responding.
A simple restart often solves a host of mysterious tech problems.
Check the Wi-Fi connection.
If your Wi-Fi is down, reset it and see if that gets Alexa responding again.
Check what Alexa heard in the Alexa app.
TapMore>prefs>Alexa Privacy>Review Voice History.
Change the wake word.
Reset the Alexa-enabled equipment to factory defaults.
If all else fails, try resetting the Alexa-enabled unit back to factory defaults to fix the issue.
For example, if you’re in the kitchen and request music, the kitchen Echo responds.
If a group is already set up, try deleting it and setting up a new one.
ensure the right Echo is set as your preferred speaker.
This way, whenever you request music, only the designated Echo responds.
Name your Echo devices accurately.
Keeping track of your Echo speakers is easier if they’re named logically.
Here’s what you should do:
Check the Wi-Fi connection.
If your Wi-Fi is down, reset it and see if that gets your music playing.
Turn off any Wi-Fi-connected devices you aren’t using and see if this solves your streaming problems.
see to it your Echo is in Wi-Fi range.
Your Alexa-enabled gear should be within 30 feet of your router.
Restarting your Alexa-enabled unit is always worth a try.
kickstart your modem and router.
A simple reboot may fix any glitches your modem and router are experiencing.
reset your modem and router and see if this gets your music streaming again.
Connect to your router’s 5 GHz channel.
This adjustment may help minimize Wi-Fi disruptions on the 2.4 GHz band.
After switching channels, try streaming music again.
If it’s orange, the Wi-Fi connection isn’t working correctly.
If it isn’t, take steps to restore your internet connection.
reboot your modem and router.
Often rebooting your modem and router fixes Alexa’s Wi-Fi connectivity issues.
Unplug both devices and wait 30 seconds.
Plug the modem back in and then wait at least one minute to plug in the router.
Wait at least two minutes before using either machine.
start your Echo rig.
Remove the batteries and return them, or unplug and plug your Echo back in to restart it.
A simple restart may fix Alexa and the Echo’s Wi-Fi connectivity issues.
verify your Wi-Fi password is correct.
If you’re connecting to Alexa with the wrong Wi-Fi password, this could cause a problem.
Test the Wi-Fi password on another unit, and if necessary, change it and try connecting Alexa again.
see to it your Alexa-enabled gadget is in Wi-Fi range.
Your Alexa-enabled unit might not be in the recommended 30-feet Wi-Fi range.
Turn off any Wi-Fi-connected devices you aren’t using and see if this solves your Wi-Fi connectivity problems.
Resetting the Echo to its original prefs might gets things connecting again.
Resetting your Amazon Echo unit to its original tweaks is a last resort.
If calling on Alexa isn’t working, there are a few troubleshooting steps to try.
double-check your contact information is correct.
In the Alexa app, selectMore>Communication>Contactsto review your list.
Alexa can make calls only when you’ve set up your contacts correctly.
ensure you’re calling a preset contact who can receive calls via their Alexa machine.
Check your Echo’s internet connection.
Alexa can’t make calls if the Echo isn’t properly connected to the internet.
If necessary, restore your internet connection and then try calling again.
Restart the Alexa app on your phone.
A simple software glitch may be the problem.
Force quit the Alexa app, and relaunch it to see if this solves your calling problems.
Update the Alexa app on your iPhone or Android to resolve calling problems.
The process to refresh your Alexa app depends on your platform.
Toupdate Android apps, initiate the Play Store.
Toupdate iOS and iPadOS apps, visit the App Store.
Double-check what Alexa heard by reviewing Alexa history fromManage Your Content and Devices>Your Devices.
If you’re not speaking clearly, Alexa may not understand the contact name you’re trying to call.
Check your Alexa voice history.
Alexa may have heard, “Call the chin” instead of “Call Gretchen.”
Here’s what to do:
verify your smart home unit is compatible with Alexa.
Look for a “Works with Alexa” badge.
Alexa can only detect Alexa-enabled smart devices.
Complete equipment setup online.
Go to Amazon’s Alexa page and have a go at complete the setup there.
See if Alexa can recognize your smart home rig.
Restart the Alexa app on your phone.
Restart the Alexa app via its parameters menu and then relaunch the app.
See if Alexa can now detect your smart home gadget.
reboot your Echo gear.
After restarting the Alexa app, reset your Echo to see if Alexa can detect it.
Unplug and plug it back in or remove and replace the batteries.
see to it your smartphone and Echo are on the same Wi-Fi internet.
tune up your router options.
Update the software version on your Echo.
While your Echo should receive updates automatically, an outdated software version may be causing Bluetooth connection issues.
double-check that your Bluetooth equipment uses a supported Bluetooth profile.
Alexa supports Advanced Audio Distribution Profile (A2DP SNK) and Audio/Video Remote Control Profile.
Unpair and re-pair your Alexa rig and Bluetooth rig.
Sometimes, removing your paired Bluetooth unit from Alexa and then pairing it again will solve the problem.
verify your Bluetooth gear is fully charged and close to your Echo gear when pairing the two.
Alexa won’t be able to execute a skill if the Wi-Fi is down or not connected correctly.
check that the skill is enabled.
If you or another user accidentally disabled the skill, it won’t work.
If necessary, re-activate the skill and see if this solves the problem.
Or Disable and re-activate the skill.
This simple troubleshooting step sometimes jogs the skill back into action.
ensure you’re calling the skill by the right name.
you better reference the right name when starting a skill.
Find the skill’s exact name, and then have another go.
Then press and hold theLeftbutton,Menubutton, andBackbutton simultaneously for 12 seconds.
If yournewly created Alexa routineisn’t working, check and check that it doesn’t contain any typos.
you could also “reset” the routine by deleting it and reinstalling it.
Super Alexa Modeis an Easter egg Alexa’s developers designed as a joke.
It’s based on the famous cheat code gamers used in many early Konami titles.
bring up the Alexa app and selectDevices>[your gadget]>DeviceSettings>Alexa’s Voice.
Choose between theOriginal(feminine) voice or theNew(masculine) voice.
Usually, a flashing yellow light means you have a new message or notification.
