Simply unplug your Echo rig from the wall, then plug it back in again.

Check Your Internet Connection:Is your Wi-Fi up and running at the moment?

Alexa needs an active Wi-Fi connection to dive into the internet and decipher your commands.

Businesswoman wearing headset at desk

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Check with Amazon Support:Sometimes computer systems, even those owned by Amazon, see downtime.

Need Extra Help with Alexa?