Instructions apply to the desktop version of Gmail.com.

However, it could be just you.

Before you take any other action, check Gmail’s current status.

Person checking Gmail status on a computer

Miguel Co / Lifewire

Go to the Google WorkspaceStatus Dashboard.

Go to the listing forGmailand look at theCurrent statuscolumn.

Scroll down and selectFix a problemand choose the category that matches the trouble you’re having.

Google Workspace Status board showing Gmail with green dot and no problems

Categories include:

You may find a solution at the Help Center.

If not, contact Google.

In Gmail, selectSupport(question mark).

Gmail Help Center

In theSend feedbackwindow, describe your issue.

Include a screenshot of the problem, if you have one, then selectSend.

Use the provided tools to hide and highlight things in your screenshot.

In Gmail, select Support (question mark).

A technician will respond and assist you with the problem.

Select Send Feedback from the Support list

Send Feedback window in Gmail with Send highlighted