A red icon overlay indicates a unit is broken or non-responsive.
You may need to drop in the manufacturer’s software to ensure that the correct drivers load.
Update Windows.Ensuring your operating system remains current with software and security patches can sometimes fix a compatibility problem.
Try a Different USB Mode.
If the driver is compatible with your version of Windows, the problem is most likely the driver.
Check for a possible driver on the manufacturer’s website.
While you are there, see if there is a firmware update that might fix this problem.
If not,update the driverin Windows.
