It could help consumers manage real and fraudulent charges
American Express is now expanding its Digital Receipts system to include purchases made on the Amazon store.
The companyannouncedthe expansion on Wednesday, noting that more online purchases have continued to stack up as users have spent more time at home throughout the past year and a half.
According toZDNet, American Express first introduced Digital Receipts in February, noting that the system would provide more information about purchases to help consumers avoid any confusing charges.
American Express
American Express
The idea behind Digital Receipts, according to Ramesh Devaraj, vice president of global merchant processing and policy at American Express, is to provide consumers with a laundry list of information about their purchases.
We know our customers value transparency and rely on us to introduce new products and services that make their lives easier, Devaraj wrote in the announcement.
With this in mind, we rolled out digital receipts with a select group of merchants earlier this year and are excited to continue to evolve the product…with Amazon.
The original announcement says that more than 71% of users stated that Digital Receipts made them less likely to dispute charges and that 75% said it would improve their overall customer experience.
Additionally, 78% of surveyed US merchants said that giving customers access to additional information would help improve the customers satisfaction.
We know our customers value transparency and rely on us to introduce new products and services that make their lives easier…
Digital Receipts only work with certain merchants, including Apple, Square, Google, and Microsoft.
American Express says users may be prompted to provide their Amazon login credentials to use Digital Receipts if they havent already connected their accounts.
